Terms & Conditions

Prices

The prices throughout this site include Australia GST. However, factors beyond our control (such as changes in foreign currency exchange rates, changes in base material costs, etc.) may vary costs and we reserve the right to amend prices accordingly.

Stock availability

At MantisFPV, we are constantly seeking new exciting FPV products and due to the rapid developments within the FPV industry some products on this website may become obsolete or discontinued during its life. In the event of this happening we apologise for the inconvenience and where possible will substitute a similar product of equal or better quality.

New products

Occasionally, due to reasons beyond our control, new products may be delayed from the time they are posted on the website. We will notify you if the product is not yet available.

Warranties

MantisFPV warranty period is 3 months from the date of purchase, unless otherwise stated on our website. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. If any defect in materials or workmanship in product sold by MantisFPV is identified and notified to us within the warranty period then we will, at our discretion repair or replace the product. MantisFPV does not accept any liability beyond this for consequential loss. Warranty is subject to us being satisfied that a defect was not caused by, or was not substantially contributed to by, other factors beyond our control, including (but not limited to): defective installation, maintenance, or repair; alterations or modifications of the product in a manner not recommended by the manufacturer; or any neglect, misuse or excessive use. To claim under warranty return product to us within the warranty period and with all original sales dockets to provide starting date of the warranty period. Freight to and from the service department is required to be paid by the customer.

Statutory warranties

Any statutory warranties applicable to your purchase will be honoured by MantisFPV in addition to the warranties set out herein. If there is any conflict between any warranty herein contained and a statutory warranty, the terms of the statutory warranty will prevail.
Freight charges relating to warranty items
Warranty repairs or replacement of goods is free of charge however freight charges to and from the service department are required to be paid by the customer.

Returns/Exchanges/Refunds

We allow returns for refund or exchange of up to 14 days from purchase, provided that the items are in a re-sellable form with its original packaging. Used items (such as an assembled frame, soldered ESC/FC, cut motor wires) will not be returnable. We reserve the right to withhold a 20% restocking fee of the items returned. Fees related to delivery of returns, and re-sending of exchanged items is at the cost of the customer.

Recovery of monies owed

In the event that MantisFPV needs to recover monies owed then all costs of recovering this money will be worn by the debtor, plus any additional recovery costs.

Goods

Aerosols, flammable, heavy and bulky items cannot be sent by post. Goods cannot be delivered to a post office box via road or air courier service.

Payment

Acceptable forms of payments are via credit card (Mastercard or Visa) and or Paypal only.

International orders

Please remember you may have to pay customs and importing charges at your end (if applicable). We cannot supply full customs documentation, but all parcels include required custom dockets. Should you require to return goods for any reason from outside Australia it is essential that customs documentation is included. If customs dockets are not included it can be a costly exercise to have the goods cleared by Customs and the customer must pay this charge. Failure to include customs documentation may result in long delays. Note: MantisFPV cannot accept any responsibility or liability for the suitability of any product for use outside Australia, nor its compliance with local regulations.

Anti Fraud Precautions

We reserve the right to take additional precautions for any online transaction we deem suspicious. We will contact you to verify your identity and legitimacy of your order. We reserve the right to cancel and refund the order in full if we are not able to reasonably ascertain the legitimacy of your order.

Missing or damaged goods

Risk on the goods is passed to you when the goods leave our warehouse. Our checkout page allows you to elect to have goods insured against loss in transit at your cost – otherwise loss of goods in transit is at your own risk. All claims for missing and damaged goods in transit must be lodged with the carrier or local post office.

Insurance

If you wish to insure, insurance will cost 5% of the value of the goods and we are happy to arrange it on your behalf. This insurance covers goods DAMAGED in transit. If you do not wish to insure your delivery, a statement saying ‘Insurance Declined’ will appear on the order. If you post an order do not forget to consider insurance. Your orders are not automatically insured unless you specify.
Please understand that company policy is that we do not under any circumstances issue instructions to our shippers to leave shipments unattended when no one is at the delivery location. Shippers also do not ring mobile or phone numbers to confirm deliveries. It is up to the receiver to make arrangements to be at the delivery location to receive orders, or leave authorisation for an agent to sign for them, on delivery.

Out of stock items

Simply register your interest online on our website, to be notified when stock becomes available for your item.

Order acceptance policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. MantisFPV reserves the right at any time after receipt of your order to cancel your order in full, or part of your order, for any reason. Reasons for cancelling include but are not limited to an error in the price or the product description posted, product availability or if your order has breached our terms and conditions. If your order has been cancelled we will contact you within a reasonable time frame.

Legal jurisdiction

MantisFPV operates under the laws and regulations of the State of New South Wales. Therefore any legal disputes will be conducted in courts or tribunals situated in New South Wales and under the laws and regulations of New South Wales.

Disclaimer

All possible care has been taken in the preparation of this website. However, specification and particulars in relation to the products referred to in our website are subject to change without prior notice. Some photographs contain samples which are representative only. Stocked item may vary in colour and look. MantisFPV will not be held liable for any errors or omissions.

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